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Dassault Falcon Jet Names Remy St-Martin Senior Director, Customer Experience

01/16/2014 | By Dassault Falcon Jet from PRNewswire

Dassault Falcon Jet Names Remy St-Martin Senior Director, Customer Experience
© Dassault Aviation
Dassault Falcon Jet recently named Remy St-Martin to the newly created position of Senior Director, Customer Experience.

St-Martin will oversee a wide range of departments and activities within the Dassault Falcon Jet customer service organization, including technical support, after-market product development and spares, and will be responsible for developing new support processes and solutions. He will report to Geoff Chick, Vice President Customer Service.

The appointment of St-Martin, a 25-year aviation veteran, is part of an ongoing reinforcement of the Dassault Falcon global support network intended to keep up with growth of the Falcon fleet, which now surpasses 2,000 aircraft worldwide.

"Exceeding customer expectations requires an exceptional team of individuals dedicated to the mission of providing industry leading customer support," said Jacques Chauvet, Senior Vice President Worldwide Customer Service. "Remy's long experience spanning the military, business aviation and high tech arenas will help ensure that we more than meet the expectations of Falcon operators and fully optimize the customer experience."

In his new role, St-Martin will supervise the Technical Support, Engineering Support and Spares groups. He will also assume responsibility for technical and logistical support.

Prior to joining Dassault Falcon Jet, St-Martin served in several positions at Discovery Air Technical Services in Canada, most recently as President. He previously held a variety of customer service positions with other business aviation companies and served a long stint with the Canadian Forces as Aircraft Maintenance and Aircraft Engineering Officer.

St-Martin is a graduate of the Royal Military College in Kingston, Ontario with a degree in Mechanical Engineering.

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