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Dassault to Provide On-Site Support at Sochi Winter Games

01/28/2014 | By Dassault Falcon from press release

In preparation for the 2014 Winter Games, Dassault Aviation will deploy a dedicated technical support team to Sochi International Airport.

The airport is adding a number of new facilities, including a 4,000 square meter VIP terminal, to handle the influx of visitors expected to attend the Games, which open on February 7.

To ensure the highest level of customer service for operators attending the event, the on-site Falcon team will be supported by the Dassault Falcon Service Satellite Service Center in Moscow, which is certified to perform maintenance on all Falcon models. Additionally, spare parts from Dassault’s Paris-Le Bourget distribution center can be delivered on-site within a few hours.

"Sochi shows the extent to which Dassault Falcon is committed to ensuring its customers’ tranquility and peace of mind around the clock and around the globe, including at major international events,” said Jacques Chauvet, Senior VP worldwide customer service. “It’s a perfect example of the company’s Whatever-It-Takes® approach to product support.”

Dassault Falcon will also provide operator support at a number of other special events in the next few months, including Super Bowl XLVIII at MetLife Stadium in East Rutherford, New Jersey (February 2) and the 2014 Soccer World Cup in Brazil (June 12 – July 13). The Falcon team also supported the World Economic Forum in Davos, Switzerland, which opened on Jan 22.

In addition to routine troubleshooting assistance, Dassault Falcon’s special event, mobile support GoTeams supply a full range of AOG services, coordinating with local Authorized Service Centers and the nearest parts warehouse to ensure that the customer’s aircraft returns to service with a minimum of delay.

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